Privacy Policy
Last updated: April 2026
1. Overview
The website available at www.prolayer.io, including any of its subdomains or sections ("Website"), is operated by Virede LLC ("ProLayer", "Virede LLC", or "us"), a limited liability company incorporated in Delaware, USA, with registered office at 8 The Green, Dover, DE 19901, USA.
This Privacy Policy explains how Virede LLC ("ProLayer," "we," "us," or "our") collects, uses, shares, and protects your personal information when you use our internal team notification and monitoring platform, API, website, and related services.
ProLayer is an internal team communication tool. We collect and process data related to your organization and your approved team members — not end-consumer or customer data.
By using our Services, you consent to the practices described in this policy.
2. Information We Collect
**Account & Organization Information:** • Name, email address, and password when you register • Company name, website, and industry during onboarding • Team member names and contact details for alert delivery (approved contacts only) • Organization structure and team configuration • Billing information (processed and stored by our payment processor)
**Usage Data:** • API call logs, including timestamps, endpoints, and response codes • Alert delivery data (channel, status, acknowledgment, escalation metadata) • Dashboard activity and feature usage • On-call schedules and escalation policy configurations
**Technical Data:** • IP addresses, browser type, operating system • Device information and session data • Cookies and similar tracking technologies
**Communication Data:** • Support tickets and correspondence • Feedback and survey responses
3. How We Use Your Information
We use your information to: • Provide, maintain, and improve the Services • Deliver alerts to your approved team members across configured channels • Process transactions and manage your account • Send transactional communications (account updates, security alerts, billing notices) • Provide customer support • Monitor and prevent abuse, fraud, and security threats • Enforce contact approval and anti-spam policies • Generate aggregated, anonymized analytics to improve our platform • Comply with legal obligations
We do NOT: • Sell your personal information or team data to third parties • Use your alert content for advertising purposes • Share your data with unrelated third parties for their marketing • Process or store end-consumer or customer data — our platform handles only internal team data
5. Data Retention
We retain your data for as long as your account is active or as needed to provide the Services:
• **Account data:** Retained while your account is active and for 90 days after deletion • **Team member data:** Retained while the team member is an approved contact; removed promptly upon removal from your approved list • **API logs:** Retained according to your plan's log retention period (7-365 days) • **Alert content:** Processed in transit and not stored after delivery confirmation • **Billing records:** Retained for 7 years as required by tax and financial regulations
You may request deletion of your account and associated data by contacting support.
6. Security
We implement industry-standard security measures to protect your data:
• Encryption in transit (TLS 1.3) and at rest (AES-256) • API key hashing and secure credential storage • Regular security audits and penetration testing • Access controls and principle of least privilege • Automated threat detection and monitoring
While we take reasonable measures to protect your information, no method of transmission over the internet is 100% secure. You are responsible for maintaining the security of your API keys and account credentials.
7. Your Rights
Depending on your jurisdiction, you may have the following rights:
• **Access:** Request a copy of the personal data we hold about you • **Correction:** Request correction of inaccurate or incomplete data • **Deletion:** Request deletion of your personal data • **Portability:** Request your data in a structured, machine-readable format • **Objection:** Object to processing of your data in certain circumstances • **Restriction:** Request restriction of processing in certain circumstances
To exercise these rights, contact us at support@prolayer.io. We will respond within 30 days.
For EEA/UK residents: Our legal basis for processing is contract performance (providing the Services), legitimate interest (improving the platform), and consent (where applicable).
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and, where appropriate, by email.
Your continued use of the Services after changes take effect constitutes acceptance of the revised policy.
10. Contact Us
For privacy-related inquiries:
Virede LLC Virede LLC, 8 The Green, Dover, DE 19901, USA Email: support@prolayer.io
We aim to respond to all privacy inquiries within 30 days.